Refund Policy

When you are entitled to a refund, how much is refunded, and how long the money takes to reach you. Read this alongside our Return Policy, which covers sending the item back.

Last updated: 30 July 2026

1. Overview

Refunds are issued to the original payment method used for the order. We do not refund to a different card, account or person, and we do not issue cash refunds for online orders.

We approve or decline every refund in writing, with the amount and the reason stated. If we deduct anything, we tell you why before the refund is processed.

2. When You Are Entitled to a Refund

• You cancelled an order before dispatch — refunded in full, including any shipping charge.
• You returned an item within the 14-day window and it met the conditions in our Return Policy.
• The item arrived faulty, damaged or incorrect — refunded in full, including shipping in both directions.
• The item was not as described on our site.
• We could not fulfil your order, or cancelled it because stock was unavailable or verification failed.
• Your parcel was confirmed lost in transit and you chose a refund over a replacement.

3. What Is Refunded

Where a promotional discount, bundle price or free item was tied to the order, the refund is calculated on the amount actually paid. If a return breaks the qualifying condition for a bundle or a free gift, the value of that benefit is deducted, or the gift must be returned with the item.

4. Refund Timelines

We process approved refunds within 3 business days of approval. How long the money then takes to appear depends on your payment provider, not on us.

Card refunds are returned along the same route as the original payment, so they can appear as a reversal of the original transaction rather than as a new credit line. If a card refund has not appeared after 10 business days, contact us and we will send you the processor reference to give to your bank.

5. Partial Refunds

We may refund less than the full amount where a returned item has lost value in your hands. Typical deductions:

• Missing accessories, cables, adapters, brackets, manuals or licence cards.
• Missing, destroyed or heavily damaged original packaging.
• Cosmetic damage — scratches, marks, dents — beyond what inspection requires.
• Thermal-paste residue, bent pins, or evidence of permanent installation.
• Broken warranty or serial-number seals.

The deduction reflects the actual reduction in resale value. We notify you of the amount and the reason first, and you may choose to have the item returned to you instead, at your cost.

6. Price Adjustments

If an item you bought is reduced in price within 7 calendar days of your order, contact us and we will credit the difference as store credit or refund it to your original payment method. This does not apply to clearance stock, time-limited flash sales, bundle pricing, or items bought with a promotional code.

7. Cancelled and Undelivered Orders

• You cancel before dispatch — full refund, no deduction, processed within 3 business days.
• We cancel for stock, pricing or verification reasons — full refund, and we will offer an alternative where one exists.
• Delivery refused without cause — refund of the product price only. Outbound and return freight are deducted.
• Parcel unclaimed and returned to us — refund of the product price once the parcel is received and inspected, less the return freight cost.
• International shipment abandoned at customs — refund of the product price less all freight, duty and clearance charges incurred.

8. What Is Not Refundable

• The non-returnable goods listed in section 3 of our Return Policy, unless faulty.
• Shipping charges on a change-of-mind return.
• Bank, transfer and currency-conversion fees charged by your own bank or by PayPal.
• Import duties and customs clearance fees already paid on an international shipment.
• Installation, configuration or on-site services already performed.
• Losses beyond the price of the goods — downtime, lost work, lost profit or consequential loss.

9. How to Request a Refund

1. Email [SUPPORT EMAIL] or use the contact form with your order number and what you want refunded.
2. If the item needs to come back, we issue an RMA reference — follow our Return Policy.
3. We inspect on arrival (up to 3 business days) and email you the decision.
4. On approval we process the refund within 3 business days and send you a confirmation with the reference.

Refunds and credit notes are also recorded against your order under My Account → Orders.

10. Disagreeing With a Decision

If you believe a refund decision is wrong, reply to our email and ask for it to be escalated. A supervisor will review the file — including the inspection notes and photographs — and respond with a final decision and an explanation within 3 business days. Nothing in this policy affects your statutory rights under applicable Lebanese law.

Contact Us

To chase a refund or query an amount:

• Email: [SUPPORT EMAIL]
• Phone: [SUPPORT PHONE]
• WhatsApp: [WHATSAPP NUMBER]
• Showroom: [STORE ADDRESS]
• Contact form: send us a message

Our support hours are Monday to Friday, 9:00 to 18:00, and Saturday, 10:00 to 16:00 (Beirut time). We are closed on Sundays and public holidays.