Terms & Conditions

These terms govern your use of this website and every order you place with us. Please read them before you buy — placing an order means you accept them.

Last updated: 30 July 2026

1. About These Terms

This website is operated by [COMPANY LEGAL NAME] ("ZoneTec", "we", "us", "our"), registered at [STORE ADDRESS] under commercial register [COMMERCIAL REGISTER NO.].

By accessing this website, creating an account or placing an order, you agree to be bound by these Terms & Conditions together with our Privacy Policy, Shipping Policy, Payment Policy, Return Policy and Refund Policy, each of which forms part of these terms. If you do not accept them, please do not use the site.

2. Definitions

"Site" — this website and any subdomain or application we operate.
"Products" — the goods and services offered for sale on the Site.
"Order" — your offer to purchase Products, submitted through the Site.
"Contract" — the binding agreement formed when we accept your Order under clause 5.
"You" — the person placing the Order, whether as a consumer or on behalf of a business.

3. Eligibility and Your Account

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.
Information you give us — name, address, contact details, payment details — must be accurate, current and complete.
You are responsible for keeping your account password confidential and for all activity under your account.
Tell us immediately at [SUPPORT EMAIL] if you believe your account has been accessed without your authority.
We may suspend or close an account that is used in breach of these terms, that we reasonably believe is fraudulent, or that is used for unauthorised commercial resale.

4. Products, Descriptions and Availability

We describe our products as accurately as we can. Specifications, images and packaging are supplied largely by manufacturers and may change without notice; images are illustrative and may not depict the exact revision, colour or bundled accessories supplied.

A listing is an invitation to buy, not a binding offer of sale.
Stock levels change constantly and are not guaranteed until an order is accepted.
Manufacturers may revise components, firmware and packaging within the same model number.
Performance figures — clock speeds, transfer rates, battery life — are manufacturer claims measured under their conditions and will vary in real use.
Where a product includes third-party software, its own licence terms apply between you and the licensor.

If you rely on a specific technical detail, please confirm it with us in writing before ordering. We are glad to check.

5. Orders and Acceptance

The order confirmation email we send when you check out acknowledges receipt of your order. It is not acceptance.

A Contract is formed only when we dispatch the Products, or when we confirm acceptance of your order in writing, whichever happens first. Until then we may decline an order — in whole or in part — for any of the following reasons:

The Products are unavailable or have been discontinued.
There was an error in the price or the description.
We are unable to verify your payment method, identity or delivery address.
We cannot deliver to your address, or delivery of that Product there is restricted.
We reasonably suspect fraudulent, abusive or unauthorised resale activity.

Where we decline an order, we notify you and refund any amount taken in full.

6. Prices and Payment

All prices are in US dollars (USD) and may change at any time before your order is accepted.
Applicable taxes and shipping charges are calculated and shown in full before you confirm payment.
You must pay by one of the methods set out in our Payment Policy.
Products remain our property until we receive payment in full.
Where a price is obviously incorrect, we are not obliged to supply at that price and clause 5 applies.

7. Delivery and Risk

Delivery is made in accordance with our Shipping Policy. Delivery dates are estimates and are not guaranteed.

Risk in the Products passes to you on delivery to the address you specified, or on collection. You must inspect the packaging on arrival and report visible damage within 48 hours as set out in the Shipping Policy. Title passes to you on delivery or on receipt of full payment, whichever is later.

8. Cancellation, Returns and Refunds

Your cancellation and return rights are set out in full in our Return Policy and Refund Policy. In summary: orders may be cancelled free of charge before dispatch, and most Products may be returned within 14 days of delivery in their original condition and packaging. Certain Products — custom builds, activated software licences, opened consumables and hygiene-sealed goods — are excluded, and nothing in those policies limits your statutory rights where a Product is faulty or not as described.

9. Warranties

Products are covered by the manufacturer warranty stated on their product page, and we will administer warranty claims on your behalf. The remedy available — repair, replacement or credit — is set by the manufacturer terms for that Product.

Except as expressly stated in these terms and as required by applicable law, all other warranties, conditions and representations, whether express or implied, are excluded. In particular, warranties do not cover:

Accidental damage, drops, impact or liquid ingress.
Damage caused by unstable mains power, incorrect voltage or lightning.
Misuse, neglect, overclocking beyond manufacturer specification, or use outside stated environmental limits.
Unauthorised opening, modification or repair, or broken warranty seals.
Consumable wear, including battery capacity decline and mechanical wear on moving parts.
Software faults, configuration problems, malware, and loss of data.

10. Software and Licensed Content

Software, operating systems, licence keys and digital content are licensed to you by their publisher, not sold by us. Your use is governed by the publisher's licence agreement. Once a key has been revealed, redeemed or activated it cannot be returned or refunded. We are not responsible for a publisher's decision to suspend, revoke or change the terms of a licence.

11. Acceptable Use of the Site

You agree not to:

Use the Site unlawfully, fraudulently, or in breach of these terms.
Scrape, crawl, mirror or systematically extract content, pricing or stock data without our written consent.
Attempt to gain unauthorised access to the Site, its accounts, its servers or its infrastructure.
Introduce malware, or attempt to interfere with the availability or integrity of the Site.
Place speculative or fraudulent orders, or orders under a false identity.
Reverse-engineer, decompile or copy any part of the Site.

12. Intellectual Property

All content on this Site — text, layout, graphics, logos, icons, images, product copy, software and their arrangement — is owned by us or our licensors and is protected by intellectual property law. You may view and print pages for your own non-commercial use. You may not otherwise copy, republish, distribute, sell or exploit any part of it without our prior written consent. Third-party trademarks and product images remain the property of their owners and are used to identify the Products we sell.

13. Reviews and Submitted Content

If you submit a review, question, image or other content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display it in connection with the Site. You confirm that the content is your own, is accurate, and does not infringe anyone's rights.

We may moderate, edit or remove content that is unlawful, defamatory, misleading, offensive, off-topic, promotional or otherwise inappropriate. We do not endorse and are not responsible for opinions expressed in customer content.

14. Third-Party Links and Services

The Site may link to or embed third-party websites and services — payment processors, carriers, manufacturer resources. We do not control them and are not responsible for their content, availability, security or privacy practices. Your use of a third-party service is governed by that provider's own terms.

15. Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

Subject to that:

Our total liability arising out of or in connection with any Contract shall not exceed the total amount you paid for the Products under that Contract.
We are not liable for indirect or consequential loss, including loss of profit, loss of business, loss of revenue, loss of goodwill, business interruption or downtime.
We are not liable for loss or corruption of data. You are responsible for maintaining adequate backups at all times.
We are not liable for losses arising from your failure to follow manufacturer instructions, or from installation or configuration carried out by you or a third party.
We do not guarantee that the Site will be uninterrupted, error-free or free of harmful components.

16. Indemnity

You agree to indemnify us against any claim, loss, liability, cost or expense (including reasonable legal fees) arising from your breach of these terms, your unlawful use of the Site, or your infringement of a third party's rights.

17. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, war, civil unrest, strikes, fire, flood, epidemic, currency restrictions, power or telecommunications failure, cyber-attack, import restrictions, carrier failure, or the acts of any government or public authority. Where such an event continues for more than 30 days, either party may cancel the affected Contract and we will refund any amount paid for undelivered Products.

18. Business Customers

Where you buy in the course of a business, you confirm you have authority to bind that business, and the consumer-specific provisions of applicable law do not apply to you. Any separate written agreement, quotation or account terms agreed between us take precedence over these terms to the extent of any conflict.

19. Changes to These Terms

We may amend these terms from time to time. The version published on this page when you place an order is the version that applies to that order, so please review it each time you buy. Material changes will be reflected in the "last updated" date at the top of this page.

20. Severability, Waiver and Assignment

If any provision is found to be unenforceable, the remaining provisions continue in full force.
A failure or delay by us in enforcing a right is not a waiver of that right.
You may not assign or transfer your rights under a Contract without our written consent. We may assign ours to a successor or acquirer of our business.
These terms, together with the policies referenced in clause 1, constitute the entire agreement between us regarding your order.

21. Governing Law and Jurisdiction

These terms, and any Contract formed under them, are governed by the laws of the Republic of Lebanon. The competent courts of Beirut, Lebanon have exclusive jurisdiction over any dispute arising out of or in connection with them.

Before commencing proceedings, we ask that you contact us at [SUPPORT EMAIL] so that we have a genuine opportunity to resolve the matter directly. Most disputes are settled far more quickly that way.

Contact Us

For any question about these terms:

Email: [SUPPORT EMAIL]
Phone: [SUPPORT PHONE]
WhatsApp: [WHATSAPP NUMBER]
Showroom: [STORE ADDRESS]
Contact form: send us a message

Our support hours are Monday to Friday, 9:00 to 18:00, and Saturday, 10:00 to 16:00 (Beirut time). We are closed on Sundays and public holidays.