Shipping Policy
How we prepare, ship and track your order — including delivery timescales, rates and what happens if something goes wrong in transit.
Last updated: 30 July 2026
1. Where We Ship
We deliver throughout Lebanon, to both residential and commercial addresses. Selected products can also be shipped internationally — where this is available it is offered at checkout once you enter your address.
Some items cannot be shipped to every destination because of size, weight, lithium-battery transport rules, or manufacturer territory restrictions. If a restriction applies to something in your basket, checkout will tell you before you pay.
2. Order Processing Time
Processing time is the period between your payment clearing and your parcel being handed to the carrier. It does not include transit time.
| Order type | Processing time |
|---|---|
| In-stock items | 1 business day |
| Multiple items from different stock locations | 1–2 business days |
| Custom-built PCs and configured systems | 3–5 business days (assembly and stress testing) |
| Sourced-to-order items | As quoted at the time of order |
Orders placed after 15:00, or on a weekend or public holiday, begin processing on the next business day. During major sale periods processing can take one additional day; we will tell you if your order is affected.
3. Delivery Options and Rates
Shipping is calculated in your basket and shown in full before you confirm payment. You will never be charged a delivery cost you have not already seen.
| Method | Cost | Estimated delivery |
|---|---|---|
| Standard delivery (flat rate) | US$10.00 | 2–4 business days after dispatch |
| Free delivery | US$0.00 | 2–5 business days after dispatch. Applied automatically to qualifying orders and promotions, as shown at checkout. |
| Showroom collection | US$0.00 | Ready once we email you to confirm. Bring your order number and photo ID. |
| International delivery | Quoted at checkout | Varies by destination and carrier |
Bulky, heavy or fragile goods — large displays, UPS units, full tower systems — may attract a surcharge or require a specialist carrier. Any such cost is shown at checkout, or confirmed with you in writing before dispatch.
4. Tracking Your Order
Every shipment is trackable.
- You receive an order confirmation email as soon as your order is placed.
- You receive a dispatch notification with the carrier name and tracking reference once the parcel leaves us.
- Live status is always visible under My Account → Orders.
Tracking references can take up to 24 hours to become active on the carrier network. If yours shows nothing after a full business day, contact us and we will chase it.
5. Delivery Attempts and Failed Delivery
Carriers make up to two delivery attempts and will normally telephone before arriving. Please make sure the phone number on your order is one you can be reached on.
If both attempts fail, the parcel is held at the local depot for collection. Undelivered and uncollected parcels are returned to us, and we will contact you to arrange redelivery. Redelivery after a failed attempt caused by an incorrect address, an unreachable recipient or a refused delivery is chargeable at the standard rate.
6. Check Your Parcel on Arrival
Please inspect the outer packaging before you sign for a delivery.
- If the carton is crushed, punctured, water-damaged or has been opened, note it on the carrier paperwork or refuse the delivery outright.
- Photograph the outer carton, the inner packaging and the product before unpacking any further.
- Report the problem to us within 48 hours of delivery, with the photos attached.
Transit damage reported within 48 hours with supporting photographs is replaced or refunded at no cost to you. Claims made after 48 hours, or without evidence of the packaging condition, cannot be pursued with the carrier and may be declined.
7. Large, Fragile and Restricted Items
- Displays and glass panels ship double-boxed. Do not accept a monitor whose carton is visibly damaged.
- UPS units and batteries are subject to dangerous-goods handling rules, which can limit carrier choice and add a day to transit.
- Components ship in anti-static packaging. Please keep it — it is required if you later return the item.
- Custom builds travel in a purpose-built retention pack; keep it in case the system ever needs to be returned for service.
8. Address Accuracy
You are responsible for the accuracy of the delivery address and contact details you provide. We ship to the address exactly as entered.
Address changes are usually possible while the order is still being prepared — contact us immediately. Once a parcel is with the carrier we cannot guarantee a change, and any charge the carrier applies for a redirection will be passed on. Parcels lost as a result of an incorrect address supplied by you are not our responsibility.
9. Delays Outside Our Control
Delivery estimates are estimates, not guarantees. Carrier backlogs, customs inspections, severe weather, road closures, strikes, public holidays and other events beyond our reasonable control can extend transit times. We will keep you informed and pursue the carrier on your behalf, but we cannot accept liability for consequential losses caused by a late delivery.
10. Split and Partial Shipments
Where an order contains items held in different locations, we may ship it in parts at no extra cost so that available items are not held back. Each shipment is tracked separately and you will receive a dispatch notification for each.
11. International Orders, Duties and Taxes
For deliveries outside Lebanon, the prices shown exclude import duties, destination taxes and customs clearance fees. These are levied by the destination country and are payable by you, normally to the carrier on delivery.
We declare the full commercial value on all customs documentation. We cannot mark a shipment as a gift or under-declare its value. Where a shipment is refused or abandoned at customs, any return freight and charges incurred are deducted from your refund.
12. Lost Shipments
A parcel is treated as lost once the carrier confirms it, or once tracking has shown no movement for 10 business days. Report a suspected loss as soon as you notice it.
We open a claim with the carrier and, once the loss is confirmed, send a replacement or issue a full refund including the original shipping charge — your choice. Where tracking records a completed delivery, we will request the carrier proof of delivery and share it with you as part of the investigation.
Contact Us
For any question about a delivery, quote your order number and we can look it up immediately:
- Email: [SUPPORT EMAIL]
- Phone: [SUPPORT PHONE]
- WhatsApp: [WHATSAPP NUMBER]
- Showroom: [STORE ADDRESS]
- Contact form: send us a message
Our support hours are Monday to Friday, 9:00 to 18:00, and Saturday, 10:00 to 16:00 (Beirut time). We are closed on Sundays and public holidays.