Return Policy

You have 14 days to return most items. This page sets out exactly what can be returned, in what condition, who pays the return shipping, and how to start the process.

Last updated: 30 July 2026

1. The 14-Day Return Window

You may return most items within 14 calendar days of delivery for a refund or exchange. There is no restocking fee on items returned in accordance with this policy.

The window runs from the date the parcel is delivered, as recorded by the carrier. A return request must reach us within those 14 days; the item itself must then arrive with us within 7 days of us issuing your return authorisation.

2. Condition of Returned Items

To be accepted, a returned item must be:

• Complete — including every cable, adapter, mounting bracket, manual, licence card and free gift supplied with it.
• In its original packaging, including inner trays, anti-static bags and protective film. Please do not write on, tape over or use the product box as the shipping carton.
• Undamaged — free of scratches, marks, liquid damage, bent pins, thermal paste residue and signs of impact.
• Unmodified — with all serial-number and warranty labels intact and unbroken.
• Reset and unlinked — signed out of any account, removed from any device-management or activation lock, and with your data securely erased.

Inspecting and testing an item is fine and expected. Installing it permanently, applying thermal compound, cutting cable ties on a modular power supply, or otherwise putting it beyond resale is not, and will reduce or void the refund.

3. Items That Cannot Be Returned

The following are non-returnable once supplied, unless they are faulty:

• Software, digital licences and activation keys where the key has been revealed, redeemed or activated.
• Digital downloads and subscription services once delivered or started.
• Custom-built and made-to-order systems configured to your specification.
• Sourced-to-order items brought in specially at your request.
• In-ear headphones and earbuds once the hygiene seal is broken.
• Consumables — toner, ink, thermal paste, cleaning products, batteries — once opened.
• Cut-to-length cable and installed structured cabling.
• Gift cards and vouchers.
• Items sold as-is, clearance or ex-display where the listing states the sale is final.

4. Faulty on Arrival (First 7 Days)

If an item is dead on arrival, damaged in transit, or the wrong product was sent, tell us within 7 days of delivery and we will treat it as a priority replacement rather than a standard return.

• We pay all shipping in both directions.
• You choose a replacement of the same item, a suitable alternative, or a full refund.
• No restocking fee, and no requirement that packaging be unopened.
• Please keep all packaging until the case is closed — we may need it for a carrier claim.

Report transit damage within 48 hours with photographs of the outer carton and contents, as set out in our Shipping Policy.

5. Faults After 14 Days: Warranty

Once the return window has closed, a faulty product is handled under its manufacturer warranty. The warranty period for each product is stated on its product page.

We manage warranty claims for you rather than sending you to the manufacturer. The outcome — repair, replacement or credit — is determined by the manufacturer terms for that product. See Customer Service for the claim procedure and what to have ready.

Warranties do not cover accidental damage, liquid ingress, damage from unstable power supply, misuse, unauthorised repair, or normal wear such as battery capacity decline over time.

6. How to Start a Return

1. Contact us within 14 days. Email [SUPPORT EMAIL] or use the contact form, quoting your order number, the item, and the reason for return.
2. Wait for your return authorisation. We reply within 1 business day with an RMA reference and the return address or collection arrangement.
3. Pack the item properly. Place the original product box inside an outer shipping carton and write the RMA reference on the outer carton only.
4. Ship it or drop it off. Use a trackable service, or bring it to our showroom during opening hours.
5. We inspect and confirm. Inspection takes up to 3 business days from arrival, after which we email you the outcome.

7. Who Pays the Return Shipping

Until a returned parcel reaches us it remains your responsibility, so please use a trackable service and keep the receipt. We cannot refund an item we do not receive.

8. Inspection and Outcomes

Every return is inspected against the conditions in section 2. One of the following then applies:

• Accepted in full — refund or exchange processed as described in our Refund Policy.
• Accepted with a deduction — where the item or its packaging is incomplete or damaged beyond normal inspection, we apply a deduction reflecting the loss of value. We tell you the amount and the reason before processing it, and you may ask for the item back instead.
• Declined — where the item falls outside the return window, is non-returnable, or arrives in a condition that cannot be resold. We will explain why and return the item to you at your cost.

9. Exchanges

To exchange an item, say so when you request your RMA. We will reserve the replacement where stock allows. Any price difference is refunded or invoiced when the exchange is processed. If the replacement is unavailable, we refund instead and tell you the expected restock date.

10. Before You Send a Device Back

• Back up your data. We are not responsible for data loss on any returned or serviced device.
• Erase your data and remove any drive you wish to keep, noting that removing a drive may itself breach section 2 — ask us first.
• Sign out and unlink all accounts, and remove any activation lock or device-management enrolment. A locked device cannot be resold and cannot be refunded.
• Remove SIMs, memory cards and accessories that were not supplied with the product.

Contact Us

To start a return or ask whether an item qualifies:

• Email: [SUPPORT EMAIL]
• Phone: [SUPPORT PHONE]
• WhatsApp: [WHATSAPP NUMBER]
• Showroom: [STORE ADDRESS]
• Contact form: send us a message

Our support hours are Monday to Friday, 9:00 to 18:00, and Saturday, 10:00 to 16:00 (Beirut time). We are closed on Sundays and public holidays.